Customer Service Representative (H/F)

TOGETHER, WE GO FURTHER.

At Morneau, we’ll go places together and explore new career horizons filled with exciting opportunities.

When you join the team of  LAURIE-ANN GARTSEN – Customer Service Director, you’ll enjoy a daytime schedule from Monday to Friday from 8am to 4.30pm and a daily routine filled with stimulating tasks, earning a salary up to 25,17X per hour  from the beginning.

• Quickly and effectively respond to customer requests by email or telephone
• Manage customer dissatisfaction and propose solutions best adapted to their situation
• Promote/accompany customers on portal functionalities and new features
• Work closely with Operations and Billing staff
• Connect to customers' operational meetings at their request
• Assist in the integration of new VIP customers by communicating with customer suppliers to integrate them into the new platform
• Perform all other related tasks

And to pave the way for your peace of mind, we offer a range of benefits:

• 3 weeks of vacation starting May 1st following your hiring
• Insurance available 3 months following your hiring (medication, dental, vision of your choice)
• Group retirement savings plan available after 3 months
• 10 statutory holidays, 4 personal days, 1 floating day off and 10 sick days off (depending on terms and conditions)
• Referral program of $2,000 per person referred
• Internal training and development program
• Direct deposit of salary every week
• Competitive salary and a dynamic team
• Possibility of professional development
• Work for a family business where there is a pleasant work atmosphere and where it is good to go there every morning
• Develop in a stable company, in mega growth and enjoying an excellent reputation
• On-site parking
• Employee assistance program offering support with specialists (nutrition, psychology, finances, etc.)
• Active terminal life and corporate activities
• Here, RESA is our culture. Respect, Excellence, Support, and Accountability guide every decision in a company where everyone makes a real impact.
• Safe work pays off! With the SST program, exchange your points for rewards at the KM Morneau store.
• And much more!

Interested If you meet the requirements below, feel free to apply!

• 2 to 5 years of experience in customer service for Key customers in the transportation field;
• General knowledge of computer;
• Good communicator both orally and in writing;
• Ability to concentrate;
• Adaptability,Analytical mind, capacity to investigate complex customer service problems;
• Priority management;
• Ability to handle complaints;
• Concern for customer service;
• Requirement of the French language at an advanced Level (interactions with suppliers, clients, and French-speaking employees and/or located outside the province of Ontario);
• Knowledge of TruckMate software (asset);

Want to hit the road with us We’re waiting for your application!

Any questions ELISE LACOMBE at 418-681-2727 #4271 or by email at elise.lacombe@groupemorneau.com

At Groupe Morneau, we adhere to the principle of equal access to employment and are committed to providing a diverse and inclusive work environment.